The five-star hotel refers to a hotel with a comprehensive five-star hotel. The hotel's star rating is based on the hotel's architecture, facilities, functions, management and service levels. The specific assessment methods shall be implemented in accordance with the assessment standards for facilities and equipment issued by the National Tourism Administration, the maintenance and evaluation standards for facilities and equipment, the sanitary and sanitary assessment standards, and the evaluation criteria for guests' opinions. The main points of attention when decorating a five-star hotel are as follows:
First, five-star hotel overall
1. The function of the hotel is divided reasonably, and the facilities are convenient and safe to use.
2, the hotel indoor and outdoor decoration high-end, construction and decoration using luxury materials.
3. The public information graphic symbols in the hotel comply with the LB/AT001 standard.
4. There is a central air conditioning system.
5, there is a background sound system.
6. There is a computer management system that is compatible with five-star hotels.
Second, five-star hotel reception hall
1. The reception hall is spacious, luxuriously decorated and well lit.
2. There is a total service desk that is compatible with the hotel scale and five-star. The main service desk has Chinese and English signs, set up reception, inquiry, checkout, and 24 hours of staff.
3. Provide message service, one-time general ledger checkout service, credit card service, and 24-hour foreign currency exchange service.
4. The general service desk provides hotel service project publicity materials, hotel price list, Chinese and English city traffic map, national tourism traffic map, introduction of the city and national tourist attractions, various transportation timetables, newspapers and magazines, etc.
5, can directly accept domestic and international room reservations in 8 hours, there are safes opened by hotels and guests, set up guards, full-time baggage officers, duty managers, lobby managers.
6. Set up guest rest places in non-operating areas, provide in-store tracing services and arrange taxi services, disabled people in the foyer and main public areas, and wheelchairs.
7. At least 2 foreign languages ​​can be used to provide services (English is a must-have language). The switchboard can provide services in at least 3 foreign languages ​​(English is a must-have language). The various instructions and service texts are expressed in at least both Chinese and English.
Three or five star hotel rooms
1. At least 40 rooms (sets) are available for rent. 70% of the rooms (excluding bathrooms and corridors) are not less than 20 square meters. There are at least 5 open-suite luxury suites with disabled rooms.
2, the rooms are luxuriously decorated, with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, chairs, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-end matching furniture.
3, the bathroom with luxury building materials to decorate the ground, wall, ceiling, with good ventilation facilities, 110/220V power outlets, telephone auxiliary machines, hair dryers and weight scale. Install a high-level toilet. Dressing table, bathtub with shower head, shower curtain, drying rope, 24 hours supply of hot and cold water.
4. There are domestic and international telephones with direct dialing, color TV sets, audio equipment, and closed-circuit television systems. There are no less than 16 channels for broadcasting, there are at least 2 channels for self-run programs, and there are more than two foreign language satellites. TV channels bring convenience to foreign tourists.
5, with five-star matching stationery, open night bed service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, micro-bar in the room, 24-hour Chinese and Western breakfast, dinner delivery service.
6, provide wake-up service, message service, clothing wet wash, dry cleaning, ironing and repair services, provide shoeshine service.
7, the room, the bathroom is fully organized every day, daily change of sheets and pillowcases, room supplies and consumables are filled every day.
Four or five-star hotel catering
1. Chinese restaurant with reasonable layout and luxurious decoration can provide at least 2 kinds of Chinese food.
2. There is a western restaurant with reasonable layout and luxurious decoration, with a special Western kitchen.
3. There is a unique and elegant cafe that can provide buffet breakfast and Western dinner.
4. There is a suitable small ballroom with a closed bar.
5. The supervisors, foremen and waiters of restaurants and bars can provide services in English.
6. The kitchen cold food room and the pastry are separated separately. There is enough air-conditioning equipment. There is air disinfection facility in the cold food room. The roughing room is isolated from the operation room. There is enough cold storage. There are facilities for temporarily storing temporary garbage and keeping it. Closed.
Five or five-star hotel public event venues
1. There is enough parking lot, there are enough high-quality passenger elevators, the car is decorated with high-grade, and there is a service elevator.
2, there are public telephones, and there is a city phone book.
3. There are public toilets for men and women.
4, there are shopping malls or supermarkets, the sale of daily necessities, travel souvenirs, handicrafts and other commodities.
5, there is a business center, on behalf of the sale of stamps, on behalf of the letter, telegraph, telex, fax, photocopying, international long distance calls, domestic baggage, washing film and so on. Provide typing services.
6, there is a medical office.
7. Provide ticketing services such as purchasing transportation, movie, and visit.
8. Provide city tour services.
9. There are emergency power supply lines and emergency lighting.
Of course, this is not all there are many options such as bars, swimming pools, golf courses, etc. The above is the knowledge and related content provided by Xiaobian. If you want to know more about decoration information, please continue to pay attention to the decoration home network. .
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