It is understood that cabinet customization is usually divided into pre-sales, production, after-sales three processes, pre-sales need to be ordered by the customer, the company issued a design renderings, quotes and other links.
Nowadays, there are a lot of cupboard brands on the market. Custom wardrobes and cabinets have become one of the main choices for homeowners. At the same time, there are many irregularities in the custom cabinet market. It is understood that cabinet customization is usually divided into pre-sales, production, after-sales three processes, pre-sales need to be ordered by the customer, the company issued a design renderings, quotes and other links.
Businesses build and install based on renderings, and later promise to post-sales products.
What is shocking is that due to the irregularity of the cabinet industry, the entire consumption process has been trapped and added to consumers' consumption risks. Recently, cabinet industry professionals disclosed the risks of cabinet customization.
The risk of a pre-sale deposit is gone
In the home improvement process, consumers tend to value the coordination of decoration effects. How to combine aesthetics with practicality is a problem that owners face before customizing cabinets. Therefore, the merchants will actively provide consumers with the product's overall design renderings. However, before the design proposal was issued, some merchants demanded that consumers pay a large sum of money first and then issue drawings.
If the designers' designs are changed and changed again, they still cannot meet the requirements of consumers. Designers of some businesses often lose patience. When both parties are unable to reach an agreement, consumers will have difficulty reclaiming design costs.
In fact, industry sources said that before the product was seen, the requirement to pay the design fee was a bully clause.
Therefore, consumers should try to select the zero design fee manufacturers for customization. During the design process, the designer must design the best drawings of the furniture after the purchase in accordance with the owner's needs. This helps the owner to avoid the defects of uncoordinated and unappealing appearance after purchasing the furniture. At the same time, the owner can also make DIY modifications at any time, constantly improve the furniture effect, and can independently choose the color, material and size of the furniture.
Risk second custom cycle is extended from time to time
The production cycle of custom furniture is an important issue for consumers. Therefore, the credit of the business is particularly important. "The hope of the stars, the moon, the furniture always feel late, several times to leave home, but failed to deliver as scheduled, annoying." Consumers have reflected. Indeed, there is a wide range of credibility problems in the cabinet industry, such as delayed delivery, and businesses often find it difficult to control the production process. Therefore, consumers are reminded to try their best to use brands that have a guaranteed production period to ensure service quality.
Experts also said that the use of online search systems can also eliminate the emergence of fake and shoddy products. The industry often has this phenomenon: In order to earn more profits, businesses do not order from manufacturers, but through the production of local small-scale factory OEMs, with good quality, "hanging sheep, selling dog meat" to deceive consumers. With the advent of the order system, every product and every part that the owner has customized will be clearly displayed so that “Li Gui†cannot hide and effectively protect the interests of the owner.
Risk three after-sales service is not thoughtful
In fact, after installing the product, it does not mean that the shopping trip has reached the end point. In the course of long-term product use, various problems often arise, requiring businesses to provide continuous maintenance services. Merchants with unsound after-sales service systems often find it difficult to guarantee the maintenance of their products.
Consumers should try their best to choose businesses that have long-term service guarantees, such as "one-year replacement", "five-year warranty" and "lifetime maintenance of products" service commitments. Businesses with post-sale return visits and follow-up services are generally more likely to letter.
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