The alarm operation service is a special and specific security service industry. Its target is not only the various security components of the industry, but also the security work for people and homes. However, since the service objects of alarm operations contain almost all industry customers and families with security alarm requirements, the content of alarm operation services is extremely complicated. Therefore, in the operation of the two main services, the alarm anti-theft and emergency rescue, a practical and fast and reliable operation platform is required to cooperate with the alarm operation service. Different platform security mechanisms should be used to cooperate with different industry alarm security requirements.
Reasons for Platform Requirements for Alarm Operation Services
Since the service targets of alarm operations include transportation sites, finance, electricity, manufacturing, storage, schools, hotels, shopping malls, and libraries, as well as home security alarm services that were not common in the past, it is necessary not only to provide alarm operation services. According to the risk classification and hierarchical management, the application platform on the operational services must also be constructed in accordance with the requirements. The platform requirements for these alarm services can be roughly analyzed by the following aspects:
1. The alarm message needs immediate: The handling of past alarm information No matter whether the 110 alarm or 120 emergency rescue or 119 fire alarm will be due to the error of the message transmission time and the specified time of the alarm, the relaying of the message cannot truly reach the alarm of the alarm. The demand, not to mention the alarm operator's own immediate effect on this service.
2. Alarm Messages Missing SMS and SMS Delay: There is also a serious problem in the actual operation of the alarm operation service, that is, when dialing the 110 alarm call, the local command center is usually accessed nearby. However, SMS can't do this. Because the incident is unclear, the police officer should repeatedly ask the confirmation location and divert the alarm again. This not only affects the speed of police disposal, but also is not conducive to timely rescue or alarm incidents.
3. The alarm operation event point is not clear: in the video and video alarm event of the alarm operator, application extensions such as GIS/GPS application, image intelligence analysis, emergency command, intelligence analysis, and decision scheduling should be included. The system is integrated through software integration. Ways to achieve flat command and business coordination across regional, cross-sectoral, and cross-platform, but these still seem to have a gap in current demand.
4. Insufficient monitoring and control of the alarm operation network: In the alarm operation, there should be a detailed description of the application requirements and management methods of the class-level* management center, the use of VPN technology for network security and the use of operators to manage data security, etc. It should also have a more detailed description, especially the VPN private network and public network, VPN and * private network monitoring and management capabilities are inadequate, can not give a warning message security judgment.
5. Alarm message system classification processing is incomplete: In the absence of a complete management mechanism, alarm messages for various hardware systems cannot be processed and reacted under certain rules, and the message classification of the entire alarm operation cannot be performed on a unified platform. Management, this is also one of the issues.
The above five issues can be seen when the alarm operator is performing an alarm operation service. It is necessary to have a physical platform mechanism that includes all management and processing rules, and when it is adapted to different alarm operation service objects, different requirements must be met. The group management platform is an urgent need for alarm operators.
Platforms for alarm operation services are those categories
The types of operating platforms that an alarm operator must use must be determined based on the characteristics of the service object and the service content of the service provider. Basically, however, there are some basic requirements on the alarm operation service platform, that is, it must be the first to be networked. As networking has become an established trend. The second must be a modular structure. Since the service objects of the alarm operators will be different, when targeting different target industries, the modular platform can meet different requirements and reduce the operators' platform construction. cost. The first alarm operation platform must be capable of decentralized construction and centralized management. Because the regional operations of alarm operation services are extensive, the service platform must have the ability to be distributed and then centralized in the operator's monitoring center for centralized management. The above is the basic requirement that must be met regardless of the type of alarm service platform. Next, let's take a look at the alarm operators who need those service platforms to apply to service management:
1. SMS alarm platform: This is one of the necessary platform projects for alarm operation. The SMS alarm has been open for nearly five years, but few people still know that the reason is that the message cannot be clearly displayed after the incident occurred. After several years of development. , but now the technology has basically broken through. Therefore, the Ministry of Education also decided to promote the 12110 SMS alarm service throughout the country in 2012. However, there is a problem that has not yet been solved, that is, the cost of the alarm operator and the telecom operator. SMS alarm is to collect money. This problem is still to be solved by operators.
2. Video surveillance alarm networking platform: This is the second most important alarm operator platform. It not only provides the necessary immediate alarm as a signal, but also provides more detailed information on alarm information storage and information management. This platform solution also uses the complete network coverage of the telecom operators, and uses the advanced VPN network technology to construct a digital alarm network system for the virtual private network. It has the characteristics of flexible expansion, easy maintenance, and multi-centralized division. In addition, this solution uses IP architecture network storage technology to achieve fractional massive network storage; and its information management is divided into hierarchical information management, information transmission, access security management, data sharing, data analysis methods and data search methods In many aspects, it is an extension of the functions of the alarm operation management software platform.
3. GIS alarm positioning management platform: This management platform includes application extensions such as GIS/GPS applications, image intelligence analysis, emergency command, intelligence analysis, and decision scheduling. The system achieves cross-regional, cross-departmental, and cross- The platform's flat alarming command and operational business collaboration functions.
4. Access control management platform: Since the access control is part of the management of the alarm operation service surface, the access control must be integrated into the platform project of the alarm operation monitoring center for the alarm service management of the user end. This way, it can be considered as a complete platform system. Architecture.
The above is a description of several necessary management and monitoring platform items for the alarm operation service provider in the operation service. The alarm operator must do an integration and integration on these platforms so that the entire alarm operation service function can be effectively and completely played in the article. In the last paragraph, let us take a look at the alarm operator's platform application functions.
Alarm Operation Service Platform Functions
In the function part of the alarm operation platform, we first saw the basic image application part of GIS supporting **, which can provide the following platform alarm services:
1. When the alarm message is sent out, it can display the location of all the cameras in the vicinity of the event location and location at a glance on the platform electronic map. The camera can be related to the geographical location of the query, model query, surrounding query, and locate to a certain a camera, view geographical information surrounding the camera, police resources and other information. Realize the simultaneous display of image information, image end attributes, image area information, police force information, emergency linkage information, and various basic data information.
2. You can directly call the corresponding front-end lens by clicking on the camera icon on the alarm platform map to implement the control function. You can directly call the relevant lens by circle or scribing, and you can also automatically capture event site image image resources through event triggering. .
3. The ability to implement the basic plan function, to achieve the positioning of the pre-planned events on the electronic map, the painting of the area surrounding, the selection of cloth control points. It can realize the scheduling and group control of image shots.
4. GIS/GPS basic level and basic geographic information data adopt unified development and deployment methods. ** In addition to the basic applications of the aforementioned GIS, on the basis of regional GIS map data in each branch, GIS can be based on actual conditions and application requirements. Secondary application development of GPS, such as analysis and command scheduling based on various events.
5.* The application of police station GIS system must be consistent with the alarm operator's GIS system and provide the corresponding interface. The GIS-based geographic information is uniformly constructed by the municipal police department and provided to various police stations.
6. The system construction technology uses a layered design and usually divides parts. Part I: Front-end monitoring: In conjunction with the monitoring environment requirements, a fixed or mobile type is used to install different cameras at the front end. Part II: Network Transmission: Broadband IP, usually provided by communication operators, or WI-FI, Wimax, 3G, and metropolitan area networks, will communicate the host of each alarm service front-end to the operator's monitoring center. The first part: Alarm Operator Monitoring Center: The alarm service operation management platform software is a management platform developed for alarm and monitoring system construction, improving the police station's service security and the city's emergency command capability for major events, with alarm messages and The digital video surveillance application is at the core and can be linked with the management intelligence of GIS systems, 110 systems, regional networked alarm systems, and 119 fire communication command systems, and is also an important support platform for the police alarm emergency command system.
Next is the management function of the alarm operator service platform. The advanced functions that these platforms should have in the alarm operation service should be:
1. The alarm operation management platform shall be able to carry out function configuration, parameter setting and plan management of the system. The system defense level can be adjusted at any time and anywhere according to the site conditions. When an emergency occurs, the alert level rises, and the integrated data of the security system is performed. Centralized management, retrieval, querying, statistics, analysis, and linkage control functions perform linkage control and processing of events at the network layer.
2. GIS electronic map: with hierarchical, hierarchical map display capabilities.
3. Real-time monitoring: manual selection of display CCTV surveillance camera images or alarm linkage to display the corresponding area camera image, the camera can be controlled by the analog display keyboard operation control, including control parameter settings, preset position settings, camera special parameter settings, Lens control, variable speed control, etc.; video storage management, video retrieval and replay control through information such as time, camera number, and events.
4. Centralized alarms: Centralized alarm display, alarm positioning, and alarm processing; user-defined alarm event levels, alarm linkage process, alarm event processing flow, alarm display and prompt information, etc. The operator's decision, and record all the work process.
5. Equipment operation management: equipment configuration management, equipment operation status management, equipment operation and maintenance management.
6. Daily management: It has alarm records, linkage history records, operation days, etc. It can query, count and print on the date.
7. Intelligent search: Query data or video data according to time, personnel, equipment type, event type, area, system.
8. Patrol management, according to the patrol need to compile patrol routes, and can automatically or manually set the patrol start time. When the patrol is not on schedule (advance or postponement to the patrol), the route can still be completed and the results displayed on the operator interface.
9. Network information security management: Management receives and sends event information between the TCP/IP protocol and the network management system. It obtains all statistical content of the gateway through access to the network management information database data project, and then realizes basic network management through comprehensive analysis of the statistics of multiple gateways.
10. Use SMS as system alarm information forwarding: * The police station and the branch office can simultaneously construct the expansion interface of event control such as smart image analysis function according to the actual situation and application requirements.
The requirements of the alarm operators on the type architecture and functions of the platform are roughly as described in our article in the above paragraph. The platform of the entire alarm operator can be integrated. We can see that the solution has been completely established with all levels of the current system, but Whether the alarm information and video system is compatible, and its reliability, security and other aspects still need to be tested.
Reasons for Platform Requirements for Alarm Operation Services
Since the service targets of alarm operations include transportation sites, finance, electricity, manufacturing, storage, schools, hotels, shopping malls, and libraries, as well as home security alarm services that were not common in the past, it is necessary not only to provide alarm operation services. According to the risk classification and hierarchical management, the application platform on the operational services must also be constructed in accordance with the requirements. The platform requirements for these alarm services can be roughly analyzed by the following aspects:
1. The alarm message needs immediate: The handling of past alarm information No matter whether the 110 alarm or 120 emergency rescue or 119 fire alarm will be due to the error of the message transmission time and the specified time of the alarm, the relaying of the message cannot truly reach the alarm of the alarm. The demand, not to mention the alarm operator's own immediate effect on this service.
2. Alarm Messages Missing SMS and SMS Delay: There is also a serious problem in the actual operation of the alarm operation service, that is, when dialing the 110 alarm call, the local command center is usually accessed nearby. However, SMS can't do this. Because the incident is unclear, the police officer should repeatedly ask the confirmation location and divert the alarm again. This not only affects the speed of police disposal, but also is not conducive to timely rescue or alarm incidents.
3. The alarm operation event point is not clear: in the video and video alarm event of the alarm operator, application extensions such as GIS/GPS application, image intelligence analysis, emergency command, intelligence analysis, and decision scheduling should be included. The system is integrated through software integration. Ways to achieve flat command and business coordination across regional, cross-sectoral, and cross-platform, but these still seem to have a gap in current demand.
4. Insufficient monitoring and control of the alarm operation network: In the alarm operation, there should be a detailed description of the application requirements and management methods of the class-level* management center, the use of VPN technology for network security and the use of operators to manage data security, etc. It should also have a more detailed description, especially the VPN private network and public network, VPN and * private network monitoring and management capabilities are inadequate, can not give a warning message security judgment.
5. Alarm message system classification processing is incomplete: In the absence of a complete management mechanism, alarm messages for various hardware systems cannot be processed and reacted under certain rules, and the message classification of the entire alarm operation cannot be performed on a unified platform. Management, this is also one of the issues.
The above five issues can be seen when the alarm operator is performing an alarm operation service. It is necessary to have a physical platform mechanism that includes all management and processing rules, and when it is adapted to different alarm operation service objects, different requirements must be met. The group management platform is an urgent need for alarm operators.
Platforms for alarm operation services are those categories
The types of operating platforms that an alarm operator must use must be determined based on the characteristics of the service object and the service content of the service provider. Basically, however, there are some basic requirements on the alarm operation service platform, that is, it must be the first to be networked. As networking has become an established trend. The second must be a modular structure. Since the service objects of the alarm operators will be different, when targeting different target industries, the modular platform can meet different requirements and reduce the operators' platform construction. cost. The first alarm operation platform must be capable of decentralized construction and centralized management. Because the regional operations of alarm operation services are extensive, the service platform must have the ability to be distributed and then centralized in the operator's monitoring center for centralized management. The above is the basic requirement that must be met regardless of the type of alarm service platform. Next, let's take a look at the alarm operators who need those service platforms to apply to service management:
1. SMS alarm platform: This is one of the necessary platform projects for alarm operation. The SMS alarm has been open for nearly five years, but few people still know that the reason is that the message cannot be clearly displayed after the incident occurred. After several years of development. , but now the technology has basically broken through. Therefore, the Ministry of Education also decided to promote the 12110 SMS alarm service throughout the country in 2012. However, there is a problem that has not yet been solved, that is, the cost of the alarm operator and the telecom operator. SMS alarm is to collect money. This problem is still to be solved by operators.
2. Video surveillance alarm networking platform: This is the second most important alarm operator platform. It not only provides the necessary immediate alarm as a signal, but also provides more detailed information on alarm information storage and information management. This platform solution also uses the complete network coverage of the telecom operators, and uses the advanced VPN network technology to construct a digital alarm network system for the virtual private network. It has the characteristics of flexible expansion, easy maintenance, and multi-centralized division. In addition, this solution uses IP architecture network storage technology to achieve fractional massive network storage; and its information management is divided into hierarchical information management, information transmission, access security management, data sharing, data analysis methods and data search methods In many aspects, it is an extension of the functions of the alarm operation management software platform.
3. GIS alarm positioning management platform: This management platform includes application extensions such as GIS/GPS applications, image intelligence analysis, emergency command, intelligence analysis, and decision scheduling. The system achieves cross-regional, cross-departmental, and cross- The platform's flat alarming command and operational business collaboration functions.
4. Access control management platform: Since the access control is part of the management of the alarm operation service surface, the access control must be integrated into the platform project of the alarm operation monitoring center for the alarm service management of the user end. This way, it can be considered as a complete platform system. Architecture.
The above is a description of several necessary management and monitoring platform items for the alarm operation service provider in the operation service. The alarm operator must do an integration and integration on these platforms so that the entire alarm operation service function can be effectively and completely played in the article. In the last paragraph, let us take a look at the alarm operator's platform application functions.
Alarm Operation Service Platform Functions
In the function part of the alarm operation platform, we first saw the basic image application part of GIS supporting **, which can provide the following platform alarm services:
1. When the alarm message is sent out, it can display the location of all the cameras in the vicinity of the event location and location at a glance on the platform electronic map. The camera can be related to the geographical location of the query, model query, surrounding query, and locate to a certain a camera, view geographical information surrounding the camera, police resources and other information. Realize the simultaneous display of image information, image end attributes, image area information, police force information, emergency linkage information, and various basic data information.
2. You can directly call the corresponding front-end lens by clicking on the camera icon on the alarm platform map to implement the control function. You can directly call the relevant lens by circle or scribing, and you can also automatically capture event site image image resources through event triggering. .
3. The ability to implement the basic plan function, to achieve the positioning of the pre-planned events on the electronic map, the painting of the area surrounding, the selection of cloth control points. It can realize the scheduling and group control of image shots.
4. GIS/GPS basic level and basic geographic information data adopt unified development and deployment methods. ** In addition to the basic applications of the aforementioned GIS, on the basis of regional GIS map data in each branch, GIS can be based on actual conditions and application requirements. Secondary application development of GPS, such as analysis and command scheduling based on various events.
5.* The application of police station GIS system must be consistent with the alarm operator's GIS system and provide the corresponding interface. The GIS-based geographic information is uniformly constructed by the municipal police department and provided to various police stations.
6. The system construction technology uses a layered design and usually divides parts. Part I: Front-end monitoring: In conjunction with the monitoring environment requirements, a fixed or mobile type is used to install different cameras at the front end. Part II: Network Transmission: Broadband IP, usually provided by communication operators, or WI-FI, Wimax, 3G, and metropolitan area networks, will communicate the host of each alarm service front-end to the operator's monitoring center. The first part: Alarm Operator Monitoring Center: The alarm service operation management platform software is a management platform developed for alarm and monitoring system construction, improving the police station's service security and the city's emergency command capability for major events, with alarm messages and The digital video surveillance application is at the core and can be linked with the management intelligence of GIS systems, 110 systems, regional networked alarm systems, and 119 fire communication command systems, and is also an important support platform for the police alarm emergency command system.
Next is the management function of the alarm operator service platform. The advanced functions that these platforms should have in the alarm operation service should be:
1. The alarm operation management platform shall be able to carry out function configuration, parameter setting and plan management of the system. The system defense level can be adjusted at any time and anywhere according to the site conditions. When an emergency occurs, the alert level rises, and the integrated data of the security system is performed. Centralized management, retrieval, querying, statistics, analysis, and linkage control functions perform linkage control and processing of events at the network layer.
2. GIS electronic map: with hierarchical, hierarchical map display capabilities.
3. Real-time monitoring: manual selection of display CCTV surveillance camera images or alarm linkage to display the corresponding area camera image, the camera can be controlled by the analog display keyboard operation control, including control parameter settings, preset position settings, camera special parameter settings, Lens control, variable speed control, etc.; video storage management, video retrieval and replay control through information such as time, camera number, and events.
4. Centralized alarms: Centralized alarm display, alarm positioning, and alarm processing; user-defined alarm event levels, alarm linkage process, alarm event processing flow, alarm display and prompt information, etc. The operator's decision, and record all the work process.
5. Equipment operation management: equipment configuration management, equipment operation status management, equipment operation and maintenance management.
6. Daily management: It has alarm records, linkage history records, operation days, etc. It can query, count and print on the date.
7. Intelligent search: Query data or video data according to time, personnel, equipment type, event type, area, system.
8. Patrol management, according to the patrol need to compile patrol routes, and can automatically or manually set the patrol start time. When the patrol is not on schedule (advance or postponement to the patrol), the route can still be completed and the results displayed on the operator interface.
9. Network information security management: Management receives and sends event information between the TCP/IP protocol and the network management system. It obtains all statistical content of the gateway through access to the network management information database data project, and then realizes basic network management through comprehensive analysis of the statistics of multiple gateways.
10. Use SMS as system alarm information forwarding: * The police station and the branch office can simultaneously construct the expansion interface of event control such as smart image analysis function according to the actual situation and application requirements.
The requirements of the alarm operators on the type architecture and functions of the platform are roughly as described in our article in the above paragraph. The platform of the entire alarm operator can be integrated. We can see that the solution has been completely established with all levels of the current system, but Whether the alarm information and video system is compatible, and its reliability, security and other aspects still need to be tested.
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